Information for Residential Customers
AEP has the systems in place that allow you to choose a new Alternative Electricity Supplier (AES). An AES is the company that supplies the electricity you use.

You do not have to choose an AES. You may remain a customer of AEP under existing regulated rates. In fact, because you are in an area of the state where rates are low, it is unlikely that you will receive service offers soon after the market opens.

No matter what you decide, AEP will continue to deliver that power to you - safely and reliably - through the facilities and equipment already in use.

The pages in the menu to the right provide information that will help you learn how to make informed decisions about your electricity service.

How to contact AEP

For lights out emergency repair service	1-800-311-6424
For billing inquiries if you have not switched to a new supplier	1-800-311-6424
For billing inquiries if you have switched to a new supplier (unless your supplier has provided you with a different number to call)	1-888-237-3344
TDD service for customers who are hearing impaired - all services	1-800-511-4833