Provider handbook
The Provider handbook has been created to provide a detailed overview of Customer
Choice implementation to help facilitate your entry in the market and to
keep you abreast of any changes in operations. The Provider handbook can
be downloaded in its entirety in the zipped version, or you can download
only the chapter you are interested in. This is to help to facilitate the
update of any printed versions you may use in your organization. The files
below will always contain the most recent version of the Provider handbook.
The version number will be updated with each revision, and the effective
date published on the cover sheet for each chapter. If you have any questions
about the content of the Handbook or would like to share any comments or
suggestions about the handbook, please contact Competitive
Retailer Relations.
- Complete Handbook - (Zip file, 462KB)
Provider handbook By Chapter Only
- Cover Page - (DOC: 59KB )
- Table of Contents - (DOC: 419KB)
- Introduction - Chapter One - (DOC: 95KB)
- Overview - Chapter Two - (DOC: 119KB)
- Service
Provider Requirements - Chapter Three
- (DOC: 112KB) - Customer Enrollment - Chapter Four - (DOC: 140KB)
- Operations - Chapter Five - (DOC: 138KB)
- Billing - Chapter Six - (DOC: 178KB)
- Metering - Chapter Seven - (DOC: 60KB)
- Meter Data Management - Chapter Eight - (DOC:87KB)
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