Making The Switch
Switching to a new service provider is easy - just tell that company that you would like it to be your new provider. You will need to provide your Service Delivery Identifier (SDId), which can be found on your monthly bill. Your new provider will contact your current supplier to arrange the switch. Generally, the switch will occur on your next scheduled meter read date, but a letter will be sent to you confirming this.

Here are a few items to remember as you move from one provider to another.

• You will receive a written notice of your planned switch and you will have 10 days to change your mind or to advise AEP that you did not authorize the switch. If you agree with the switch, you do not need to respond to the letter.
  
• If you switch to a new provider you may become subject to the competitive transition charge.
  
• Once you have switched to a new service provider, you may return to regulated service from AEP at any time. You may be subject to early cancellation fees from your provider so be sure to check the terms of your contract.
  
• You may choose to have your switch become effective on a date other than your meter read date; however, you will be charged for AEP's extra trip to your location to take a special meter reading.
  
• Various account services you currently have - payment agents, electronic funds transfer, payment plans, assistance programs, etc. - may or may not carry over to your new service. Be sure to ask about them.
  
• You will not be without electric service. Customers who are unable to shop for a provider, choose not to shop or sign up with a provider who at some point fails to serve you for any reason other than nonpayment will be assigned to a default service provider.